What is your Customer Service Pet Peeve?
Or do you even have one?
I am a pretty peeveless person so it surprises me that a pitch made with good intention is just so annoying. More than annoying, it makes me grit my teeth and cast murderous looks at wee puppies, children of any age, groups of nuns and anybody who steps in my path. I’m too polite a person to ever verbalize nastiness so I settle for The Glare.
I just cannot figure out how the higher ups ever embraced a campaign of this nonsense. I am speaking about one particular large grocery store chain where every cashier greets you with, “How are you today?”
First of all I don’t want to tell you, it’s none of your business.
Secondly do you really want to know that my husband left me, that I am dying, that I have a communicable disease, that the dingo stole my baby?
A google search defines customer service as:
Taking care of your customers, their needs and desires in a professional and courteous manner.
Customer service is the provision of service to customers before, during and after a purchase.
I am sorry! Where does it say you have the right to pretend to care how I am?
In my mind I ask to see the manager, then sit him/her down and actually tell him. Everything I can think of or make up.
Now I look at this I seem to be perhaps the teeniest bit extreme.
I wonder what Dr. Sana at friendtoyourself.com would say?
Now am I really nutso on this or do any of you have a similar beef?