As you know Customer Service is right up there with fun, family and humor for me. Sometime ago I posted on what was probably the worst customer service ever in my experience.
Westjet has always been my number one Customer Service standard. Every word they advertise is absolutely true and you can bet if I had any skills they could use, they would be my employer of choice. It is true ownership and it shows in the service they deliver. It is the standard I have come to embrace in Customer Satisfaction.
Today as I was leaving Hamilton to return home after my week as Queen I noticed the volume of gas in the tank was iffy for the hour-long journey. Now there was one service station between my destination, and me – the dreaded Husky. The very same station I had posted on some weeks ago as having the worst Customer Service ever. Sure I could have gone an extra block but if there is one thing I am consistent about in my life it is laziness. So I gritted my teeth and pulled in.
Imagine my surprise when a man came running, yes running, to my car. “What can I do for you? Would you like me to check your oil, or tire pressure, or wash your windows?” All with a smile and enthusiasm and making me feel like I was his only concern on this sunny day.
I told him I was paying by Visa and should I go inside. “No Ma’am you stay right there I will look after it for you.”
You have no idea how thrilled I was. I am always uncomfortable saying anything negative about anyone, exes, bosses, and meanies of any sort. I have no idea why the change but I do know that at Mohawk and Ottawa in Hamilton Ontario..
HUSKY YOU ROCK!
And I am glad that I went back!