Measuring Success

Success is how high you bounce when you hit bottom. – General George Patton.

I’ve been thinking about challenges lately, overcoming challenges, and what success is. What is a successful person? What is success? That got me wondering about how to measure success. There are a multitude of companies out there who make their success by talking about the measurement of success, and really that is all you can do – talk about it. They purport to motivate, help you define your own meaning of success, and as the presentations are paid for by the company you work for, usually to meet the company’s definition of success.

There are all kinds of tools out there to help you measure, to help you know that yes you are or are not successful. I’m thinking that the only way true way is not by measurement of any sort but by feeling. I’m thinking that success is immeasurable.

We, I, look at someone else and say, “That person is successful.” But when you speak to that person, he or she may not perceive being successful. Is success being satisfied with what you have rather than striving for something you do not have? Are we being deceived for the purpose of gain to believe that we must want, that we should strive?

I have always thought of Demi Moore as successful, someone whose work I admire (although I do acknowledge it is easy to confuse the actor with the character). She would say, I think, she is unsuccessful because her want is unsatisfied. How do we know that? She said, “What scares me is that I’m going to ultimately find out at the end of my life that I’m really not loveable.”

Even if you concede that success is something defined by each person the measurement of success is still feeling and not really measurable at all. Suppose your definition is money. Suppose you have eighty percent of the world’s money but are still not satisfied. It is not the acquisition of money, it is the feeling that it is enough.

Yup I’m thinking success is a feeling and no number of charts, written goals or affirmations can define success.
Feel it. Be it. Don’t measure it by someone else’s yard stick.

What is your Customer Service Pet Peeve?

Nothing to do with customer service..my son and DIL in their natural state

 

What is your Customer Service Pet Peeve?

Or do you even have one?

I am a pretty peeveless person so it surprises me that a pitch made with good intention is just so annoying. More than annoying, it makes me grit my teeth and cast murderous looks at wee puppies, children of any age, groups of nuns and anybody who steps in my path. I’m too polite a person to ever verbalize nastiness so I settle for The Glare.

Wee puppy

I just cannot figure out how the higher ups ever embraced a campaign of this nonsense. I am speaking about one particular large grocery store chain where every cashier greets you with, “How are you today?”

First of all I don’t want to tell you, it’s none of your business.
Secondly do you really want to know that my husband left me, that I am dying, that I have a communicable disease, that the dingo stole my baby?

A google search defines customer service as:

Taking care of your customers, their needs and desires in a professional and courteous manner.
regentpress.typepad.com/mlmmarketing/2009/07/direct-sales-beginners-dictionary-part-1.html

Customer service is the provision of service to customers before, during and after a purchase.
en.wikipedia.org/wiki/Customer_service

I am sorry! Where does it say you have the right to pretend to care how I am?
In my mind I ask to see the manager, then sit him/her down and actually tell him. Everything I can think of or make up.

Now I look at this I seem to be perhaps the teeniest bit extreme.
I wonder what Dr. Sana at friendtoyourself.com would say?

Now am I really nutso on this or do any of you have a similar beef?

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